Question 1

How long until the agent is trained on our content?

Accepted Answer

Initial training takes 1-2 weeks. We ingest your knowledge base, FAQ pages, and past ticket data to create a comprehensive understanding of your product and common issues.

Question 2

What happens when the AI can't answer?

Accepted Answer

The agent recognizes its limitations and escalates to your team with full context—customer history, attempted solutions, and a suggested response.

Question 3

Can customers tell they're talking to AI?

Accepted Answer

We recommend transparency—most customers appreciate fast, accurate AI responses. But you can customize the agent's persona and decide how to present it.